非現貨貨品需要7-14 工作天到港後寄出或安排門市自取
(泰國印尼以外地區需要更長時間, 工作天以當地及香港假期計算。寄送至香港以外地區需額外2-3個工作天。)
* 除特別標明外,所有貨品皆為預購貨品。 現貨消息請關注Instagram
Pre-order items takes 7-14 working days to arrive at Hong Kong and send out or self-pickup (it takes longer for regions except Thailand and Indonesia. Working days are calculated based on local and Hong Kong holidays)* Unless otherwise specified, all items are pre-ordered. For in-stock updates, please follow our Instagram @lunapalace.official

(自家品牌產品尺碼有剩餘貨量的時候可換, 但不設退款。 更換尺寸請在收貨後起2天內向客服提出。)
已下單訂單不設退換款或更改尺寸, 如發現訂單錯誤,請在1小時內向客服提出更改。
There is no return or exchange for purchase agent's products, please confirm the selected size and colour.
(The size of our own brand product (LUNA PALACE MADE) can be exchanged when there is still the remaining stock, but no refund. Please inform the CS within 2 days after delivery.)
Order placed is not allowed to be returned, refunded or changed in size. If any error is found in the order, please make a change to the customer service within 1 hour.